Libertex’s Ghost Commissions

Commission of -0.01% on $ACB.
Detail of the trade: opened on 9th November 14:36GMT at $12.80 and automatically closed 14:39GMT on the same day for a total loss of 80.47% of the capital.
$ACB graph on 1 minute candles. You can see I made the short trade and 3 minutes later it makes a little pullback, closing automatically the trade and 6 minutes after it closed, $ACB dropped 7.7%.
Libertex’s answer upon asking for a math formula. Translation: “At the moment there are no high commission warning alerts on the platform. We appreciate your comment regarding the handling of commissions on the Libertex platform, your comment has been recorded and will be transmitted to the team responsible for the development of the platform. The formula to calculate the % of the commission charged is: Commission in USD / (Volume x Multiplier)”
  1. How do I calculate the commission in USD? Isn’t this what I asked for in the first place?
  2. What volume are they talking about? The volume of the previous day? From the same day that I am trading? What volume?
  3. How do I effectively calculate the commission on future trades so this doesn’t happen again?
Libertex’s answer when insisting the formula doesn’t make sense. Translation: “The formula that we give you is a formula to calculate the % of the commission already charged in an operation that was opened. We do not have a formula to calculate the amount of commission that you will be charged for each transaction. The commission is floating and will depend on the amount invested, multiplier, instrument, situation in the market, etc”.

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